Dual Perspectives: When BoosterHub Employee Meets Real-World Booster Volunteer

Marsha Sray, BoosterHub Team Member & East View Patriot Band Boosters Volunteer

"You know, it's funny," Marsha laughs, "I work for BoosterHub, so I know how great the system is supposed to be. But I hadn't been involved with my kid's activities for a couple years. Now my 9th grader is in band, and I'm back helping with boosters again. And honestly? I'm really struck by how much BoosterHub is making my life easier every single day."

Back in the Trenches

Marsha had stepped away from volunteer work for a while, but when her child joined the East View Patriot Band, she found herself back in familiar territory – except this time, she was experiencing her own company's platform from the other side.

"It's one thing to know your product works," she explains. "It's another thing entirely to be the parent volunteer trying to get a fundraiser launched while juggling everything else. That's when you really find out if your tools actually help or just add more complexity."

The Two-Minute Miracle

The real test came when the band boosters needed to launch their BoosterBucks fundraiser. "I had this moment where I thought, 'Okay, let's see if this really works the way we say it does,'" Marsha recalls.

She fired up Champ, BoosterHub's AI assistant, to create an email for their campaign. "I used the tagging system to reach our parents, alumni, and sponsors all at once. Then I added a product block right in the email to showcase our merchandise. The whole thing took me two minutes – and I'm not exaggerating."

Results That Speak for Themselves

The response was immediate and impressive. "We started selling merchandise within an hour of putting it in our store," Marsha says, still sounding a bit amazed. "And our BoosterBucks Rally? It made $10,000 overnight. Ten thousand dollars!"

She pauses, then adds with a grin, "Now I really understand why our customers get so excited about these results. When you're the one staying up late worrying about fundraising goals, that kind of success hits different."

The Employee-Customer Perspective

"Working for BoosterHub, I knew the features existed. But experiencing them as a stressed-out parent volunteer? That's when you really appreciate how streamlined everything is," Marsha reflects. "I wasn't thinking about sophisticated marketing automation or integrated e-commerce platforms. I was just thinking, 'I need to get this fundraiser out there and I need it to work.'"

The dual perspective has been eye-opening. "It validates everything we're trying to do. We're not just building cool tech – we're actually solving the real problems that keep booster volunteers up at night."

More Than Just Technology

For Marsha, the experience reinforced why she's proud to work for BoosterHub. "Every day, I see how we're helping volunteers with the hard work of running a booster club. But now I've lived it myself. I've felt that relief when something that should be complicated turns out to be simple. When something that should take hours takes minutes."

She continues, "These volunteers are giving their time to support kids' activities. They shouldn't have to become marketing experts or e-commerce specialists to do it well. That's our job – to make their job easier."

The Bottom Line

"At the end of the day," Marsha concludes, "I'm still that parent who wants the best for my kid's band program. BoosterHub just happens to be the tool that's making it possible for us volunteers to actually deliver on that. And as someone who helped build this platform, that feels pretty amazing."

Marsha's story illustrates the real-world impact of user-friendly fundraising technology, proving that the right tools can transform volunteer work from overwhelming to empowering.